I used to work with a barber who would begin his haircut with the standard question: “How would you like your haircut?” You’ll get a wide range of answers to that question, but some of the more common ones are: “Just give it a trim.” or “I like a regular haircut.” or “Cut the long stuff around the sides–the top too.”
It didn’t matter if his customer gave one of those vague answers or something more detailed, he was always anxious to say: “Sounds good!” and to start cutting. Wrong, wrong, WRONG! To compound this folly, he would do his haircutting without any check on his haircut–for example, instead of giving the customer a hand mirror after using a clipper on the side hair to see if it should be cut shorter, he would just go on his merry way until he thought his wonderful haircut was done. This same barber wondered why he was having a hard time building up his customer base.To make matters even worse, he wouldn’t change his way of doing things. It’s good that he found another line of work.
“Precision Clipper Cutting #2-Regular (Tapered) Haircuts” includes about five minutes or more on asking the questions (and follow-up questions) that allow you to give people the haircut they want. There is no more IMPORTANT time spent on your effort to give people a haircut that has them coming back for more.
I am not the man I ought to be, nor am I the man I want to be, but thank God I am not the man I used to be.
Alcoholics Anonymous saying